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ystral EYE Remote Solutions

Fast, remote support

Our ystral EYE offers our customers a comprehensive digital service concept. ystral EYE makes numerous services possible via digital means that would otherwise require the customer’s presence at ystral or vice versa: the range extends from trials to FAT, SAT, maintenance and repair work to troubleshooting, training and ongoing production supervision.

The ystral EYE Remote Service is based on AR (Augmented Reality) and MR (Mixed Reality) technology, in which the real video image is augmented by additional information. No matter if the service assignment is at ystral or at your premises: everyone participating shares the technician’s field of vision at the machine, can interact with each other during the operation via voice message or chat and exchange required documents such as circuit diagrams or graphics. After the assignment, you will receive a report from us with images and detailed documentation.

Another innovative and forward-looking aspect is ystral’s mixed reality technology. With this feature, CAD models are “projected” into real space, enabling ystral to break new ground in design meetings with potential and existing clients.

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ystral EYE: These application options are available:

ystral employee

You follow the work of a ystral technician remotely on your desktop, tablet or smartphone, for example during trials, and see exactly what our employee sees.

Remote support
ystral employee

An ystral technician supports your employees remotely during maintenance, repair or troubleshooting, e.g. using explanatory markings directly in the live image.

Own support
ystral experts
At the customer site

An ystral technician at your site is supported on the job remotely by an ystral specialist.

Optimal service experience with ystral EYE smartglasses

ystral EYE has very few technical prerequisites: in addition to a stable, unrestricted network connection, all you need is the ystral EYE Remote Assist software or app. You can use ystral’s remote service with any common smart device such as a mobile phone or tablet – provided your firewall or virus protection settings allow the hardware and software.

To ensure the best service experience at your site, we recommend using ystral EYE smartglasses: These AR data glasses leave your employees with both hands free to act without any hindrance, while all relevant information is available to them on the display. ystral EYE smartglasses are suitable for use in clean rooms and ATEX environments.

Your advantages

  • Service solution for any situation: ystral EYE allows us to offer you support on site when actually being there isn’t possible – for example, in the event of travel restrictions and social distancing, or when faster assistance is required.
  • Global access: remote support by ystral experts around the world
  • Prompt support: the fast response times with ystral EYE keep your system downtime to a minimum
  • Time and cost savings: less travel saves you time and money, while also protecting the environment
  • Secure application: thanks to 128 BIT AES data encryption of the software we use
  • Your team’s learning curve: Because your employees are hands-on on site, they will gradually learn more and more about our systems

Voice via ystral EYE

‘The combination of video conferencing with us and smartglasses with ystral worked out really well for us. We were very satisfied with the trial…

Jonathon Allen | Technical & Development Manager | Haymes Paint

‘We think that the use of data glasses is a good alternative to participating in person for smaller commissionings, but this may have to be considered…

Stefan Klapper | Technical Director | Hemmelrath Technologies GmbH

When the customer starts up the system, I supervise this process remotely. The customer wears smartglasses, which allows me to see the same thing as…

Johannes Stücklin | Process and Application Engineer | ystral gmbh

What can we do for your process?

What can we do for your process?

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