Our ystral EYE offers our customers a comprehensive digital service concept. ystral EYE makes numerous services possible via digital means that would otherwise require the customer’s presence at ystral or vice versa: the range extends from trials to FAT, SAT, maintenance and repair work to troubleshooting, training and ongoing production supervision.
The ystral EYE Remote Service is based on AR (Augmented Reality) and MR (Mixed Reality) technology, in which the real video image is augmented by additional information. No matter if the service assignment is at ystral or at your premises: everyone participating shares the technician’s field of vision at the machine, can interact with each other during the operation via voice message or chat and exchange required documents such as circuit diagrams or graphics. After the assignment, you will receive a report from us with images and detailed documentation.
Another innovative and forward-looking aspect is ystral’s mixed reality technology. With this feature, CAD models are “projected” into real space, enabling ystral to break new ground in design meetings with potential and existing clients.